Refund Policy

Credit returns and money refunds

A confirmed failed paid video returns the credits charged for that task. A purchase refund returns eligible money to the original payment method and removes matching credits. These are separate processes; a credit return is not a cash refund.

One-time credit packs

Within 7 days of successful payment, submit a support ticket or email [email protected]. Email requests do not require sign-in and follow the same refund conditions:

• If all credits from an order remain unused, the order qualifies for a full refund.
• If part of the order has been used, the unused portion qualifies at that order's actual per-credit price.
• Used credits and requests made after 7 days do not qualify under this purchase policy, except where mandatory rights apply.

The calculation uses the specific order, not the combined account balance. For example, a US$29 order supplies 70 credits. If 35 remain unused, the refundable amount is US$14.50. Fractional cents are rounded down and cumulative refunds cannot exceed the amount paid.

Current packs are US$9.90 / 20 credits, US$29 / 70 credits and US$59 / 160 credits. Packs do not expire or renew automatically. Their refund request window is still 7 days. We do not offer subscriptions, free trials or free generations.

Failed and completed tasks

Confirmed failed paid tasks automatically restore the credits they consumed. A dropped connection, delayed update or unresolved status is not proof of failure. Another task is not automatically submitted.

A successfully delivered video counts as used credits. Personal preference about likeness, motion, clothing or style does not automatically include a credit return, cash refund or new generation. Report technical issues, including missing audio or an unplayable file, with the video details.

Paid videos are stored for 30 days from completion. Download before the displayed deadline. Missing that deadline does not turn used credits into unused credits or constitute a generation failure.

Requesting and receiving a refund

Include your order number, account email and a brief explanation in the support request. Do not send passwords, full card numbers or card security codes. We check the date you requested help, the amount paid and the remaining credits from that order. A timely request can be reviewed after the window closes. Spending credits while a request is pending can reduce the refundable amount.

Approved refunds return through the original payment provider to the original payment method. Corresponding credits are reserved while processing and removed after success; a confirmed failed refund releases the reservation. A pending refund has not completed. Arrival depends on the provider and bank.

Mandatory consumer rights remain applicable. See the Terms of Service and Privacy Policy, or contact support.